Legal

Privacy Policy

How we collect, use, and protect your personal information.

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Last updated: April 3, 2026

1. Data Controller

Boltenz Global, operated by Boltenz Group LLC (“we,” “our,” or “us”), is the data controller responsible for your personal information. For any privacy-related inquiries, you can reach us at:

Boltenz Global
Email: privacy@boltenzglobal.com
Website: boltenzglobal.com

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit boltenzglobal.com, use our platforms (KYConsole, ChatKYAT, YutHub, Vizo Dynamics), or engage with our AI engine services.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact Information: Name, email address, company name, phone number, and job title when you fill out forms, request a demo, or contact us.
  • Account Information: Credentials and profile details when you create an account on any of our platforms.
  • Communications: Content of messages, support requests, and feedback you send to us.
  • Payment Information: Billing details and payment information processed through our secure payment providers (we do not store full payment card numbers).

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths.
  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
  • Location Data: Approximate geographic location derived from your IP address.
  • Cookies and Similar Technologies: Information collected via cookies, web beacons, pixels, and local storage. See our Cookie Policy for details.

2.3 Information from Third Parties

  • Analytics Providers: Aggregated usage data from services such as Google Analytics.
  • Business Partners: Information provided by partners in connection with joint services or referrals.
  • Public Sources: Publicly available business information relevant to our B2B relationships.

3. Legal Basis for Processing

We process your personal data only when we have a valid legal basis under applicable data protection laws, including the GDPR:

  • Contract Performance: Processing necessary to fulfill our contractual obligations to you, such as providing platform access, delivering services, and managing your account.
  • Consent: Where you have given explicit consent, such as subscribing to marketing communications or accepting non-essential cookies. You may withdraw consent at any time.
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights. Our legitimate interests include: improving our services and platforms, ensuring security and preventing fraud, conducting analytics to understand usage patterns, and direct marketing to existing clients about similar services.
  • Legal Obligation: Processing necessary to comply with applicable laws, regulations, or legal proceedings.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain our platforms and AI engine services.
  • Account Management: To create and manage your account, authenticate your identity, and provide customer support.
  • Communication: To respond to your inquiries, send service-related notices, and provide updates about our platforms.
  • Marketing: To send promotional communications about our services (with your consent or where permitted by law). You can opt out at any time.
  • Analytics and Improvement: To analyze usage patterns, monitor performance, and improve our platforms, AI engines, and user experience.
  • Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. AI and Automated Decision-Making

Our platforms incorporate proprietary AI engines (DataWeave™, SentimentCore™, ForecastX™, VictoryPath™, HyperResponse™, and Sentinel™) that may process data using automated methods. Specifically:

  • Our AI engines process data to generate insights, predictions, and recommendations as part of the services we provide to our clients.
  • We do not use automated decision-making that produces legal effects or similarly significant effects on individuals without human oversight.
  • Where AI-generated outputs could influence decisions affecting you, you have the right to request human review, express your point of view, and contest the decision.
  • We do not use your personal data to train AI models without your explicit consent.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

  • Service Providers: Trusted third-party vendors who assist us in operating our platforms, including cloud hosting providers, email delivery services, analytics providers, and payment processors. These providers are contractually bound to protect your data and use it only for the purposes we specify.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your data may be transferred to the successor entity.
  • With Your Consent: In any other circumstances where you have provided explicit consent.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data outside of the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries with an adequacy decision from the European Commission
  • Other legally recognized transfer mechanisms

You may request a copy of the relevant transfer safeguards by contacting us at privacy@boltenzglobal.com.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Account Data: Retained for the duration of your account and up to 12 months after account closure.
  • Contact Form Submissions: Retained for up to 24 months from the date of submission.
  • Marketing Preferences: Retained until you withdraw consent or opt out.
  • Usage and Analytics Data: Retained in anonymized or aggregated form for up to 26 months.
  • Legal and Compliance Records: Retained as required by applicable law (typically 6–10 years for financial records).

When data is no longer needed, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Employee training on data protection and security

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard protections.

10. Your Rights

10.1 Rights Under GDPR (EEA/UK Residents)

If you are located in the EEA or the United Kingdom, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where there is no compelling reason for continued processing.
  • Right to Restrict Processing: Request limitation of processing in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.
  • Right Regarding Automated Decisions: Not be subject to a decision based solely on automated processing that produces legal effects concerning you.

To exercise any of these rights, please contact us at privacy@boltenzglobal.com. We will respond within 30 days of receiving your request.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

10.2 Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months, including the sources, purposes, and categories of third parties with whom we share it.
  • Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this practice ever changes, we will provide a “Do Not Sell or Share My Personal Information” link.
  • Right to Limit Use of Sensitive Personal Information: Where applicable, you can direct us to limit the use of sensitive personal information to what is necessary to provide the services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your CCPA/CPRA rights, contact us at privacy@boltenzglobal.com. We will verify your identity and respond within 45 days.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

12. Third-Party Links

Our website and platforms may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party service you access through our platforms.

13. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@boltenzglobal.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the “Last updated” date at the top of this page
  • Notify you via email or a prominent notice on our website for significant changes
  • Where required by law, obtain your consent before applying changes to previously collected data

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Boltenz Global
Privacy Inquiries: privacy@boltenzglobal.com
General Support: support@boltenzglobal.com

We aim to resolve all privacy-related inquiries within 30 days.